Terms of Sale

These Terms & Conditions, together with our Privacy Policy, explain the terms that apply when you use chinabazaar.uk or purchase products from China Bazaar UK.

By using our website or placing an order, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights.

If you have any questions about these terms, please contact our customer support team through the Contact Us page.

Applicable Law

Your use of chinabazaar.uk and any purchases made through our website are governed by the laws of England and Wales.

Any contract for the purchase of goods through our website is made between you and China Bazaar UK once your order has been accepted and dispatched.

Intellectual Property

All content on chinabazaar.uk, including text, graphics, images, logos, product information, page layout and website design, is owned by or licensed to China Bazaar UK unless otherwise stated.

You must not copy, reproduce, modify, distribute or use any content from our website for commercial purposes without written permission from China Bazaar UK.

No licence is granted to use the China Bazaar UK name, logo, branding or trademarks without prior written approval.

Registration, Password and Security

When creating an account on chinabazaar.uk, you must provide accurate and up-to-date information.

You are responsible for keeping your account login details and password secure. Please do not share your password with anyone.

You are responsible for all activity and orders placed through your account. If you believe someone else has access to your account, please change your password and contact us as soon as possible.

Product Description, Price and Product Information

We aim to ensure that all product descriptions, prices, images and availability information shown on chinabazaar.uk are accurate and up to date.

Product prices may change at any time without prior notice. The price shown at checkout will be the price payable for your order, excluding delivery charges unless clearly stated.

All prices shown on the website include VAT where applicable. Delivery charges and any additional service charges will be shown during checkout.

If a product has been incorrectly priced due to an error, we reserve the right to cancel the order and issue a refund before dispatch. We may contact you with the correct price and give you the option to place a new order, subject to stock availability.

Product colours, packaging and appearance may vary slightly from the images shown on the website due to screen settings, supplier updates or packaging changes.

Age Restricted Sales

Some products may be age restricted. If a product is age restricted, this will be stated on the product page where applicable.

By ordering an age restricted product, you confirm that you meet the legal age requirement to purchase that product.

We may request valid proof of age before dispatch, delivery or collection where required.

Acceptance of Order

After placing an order on chinabazaar.uk, you will receive an order confirmation email. This confirms that we have received your order request.

Your order is accepted once it has been processed and dispatched. We reserve the right to cancel and refund an order before dispatch if there is a stock issue, pricing error, payment issue or any other reasonable reason.

Delivery Policy

Delivery charges are calculated during checkout based on your order, delivery location and available delivery options.

For very large or bulky orders, China Bazaar UK reserves the right to re-quote the delivery charge before accepting and dispatching the order.

Delivery times may vary depending on product type, courier service, postcode, stock availability and busy trading periods.

When Will I Receive My Order?

We aim to deliver standard home delivery orders within the estimated delivery time shown at checkout.

Delivery to remote areas, non-mainland UK addresses or during busy seasonal periods may take longer than usual.

If your order contains bulky, large or supplier-delivered items, these may take longer and may arrive separately.

Will All of My Goods Be Sent at the Same Time?

We try to dispatch your items together where possible. However, depending on stock, parcel size or supplier dispatch, your order may arrive in more than one parcel.

If your order contains a pre-order item, the full order may be dispatched once all items are ready unless we advise otherwise.

When Do You Normally Attempt Deliveries?

Courier deliveries are usually attempted Monday to Saturday, typically between 8:00am and 7:00pm.

Delivery days and times may vary depending on the courier service used for your order.

What Happens If I Am Not In When Delivery Is Attempted?

If you are not home when delivery is attempted and you have provided delivery instructions, the courier will try to follow them where possible.

If no instructions are provided, the courier may attempt to leave your parcel in a safe location or with a neighbour. A delivery card or tracking update may be provided.

If delivery cannot be completed after the courier’s allowed attempts, the parcel may be returned to us. Additional delivery charges may apply for re-delivery.

How Do I Track My Delivery?

Once your order has been dispatched, we will send tracking details by email where tracking is available.

Registered customers may also be able to view order updates from the My Account section on chinabazaar.uk.

If you checked out as a guest, please use the tracking link provided in your dispatch email.

Can I Change My Order After I Have Placed It?

Once an order has been placed, we may not be able to add or remove products, change the delivery address or modify the order details.

Please contact us as soon as possible if you need help. If your order has already been processed or dispatched, changes may not be possible.

Personalised, made-to-order or special order items cannot usually be changed or cancelled once the order has been submitted.

Returns Policy for Online Orders

You can return eligible unwanted items within 28 days of delivery, provided they are unused, unopened where required and in original resaleable condition.

Some items cannot be returned unless faulty, including perishable goods, opened hygiene products, personalised items, made-to-order products and sealed items that have been opened where return is restricted for hygiene or safety reasons.

Returning Unwanted Items

To return unwanted items, they must be unused, complete, in original packaging and in a condition suitable for resale.

You may be responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect.

We reserve the right to refuse a return or reduce the refund if the item is returned used, damaged, incomplete or not in resaleable condition.

Returning Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact China Bazaar UK customer support as soon as possible.

Please include your order number, clear photos of the product and packaging, and a short explanation of the issue.

If the item is confirmed as faulty, damaged or incorrect, we will advise you on the next steps, which may include replacement, refund or return instructions.

Slight damage to outer packaging during delivery may not be treated as product damage if the product itself is not affected.

Cancelling an Order

In most cases, we cannot cancel an order once it has started processing or has been dispatched.

If you wish to cancel an order, please contact us as soon as possible. If the order has already been dispatched, you may need to follow our returns process.

Personalised, made-to-order or special order items cannot usually be cancelled once the order has been submitted.

Missing Items

If your order contains multiple items, it may arrive in more than one parcel. Please check your tracking details and all packaging carefully.

Sometimes smaller items may be packed inside larger items for safe delivery.

If you have received all parcels and an item is still missing, please contact us within 7 working days so we can look into it for you.

Warranty Issues

If you experience a warranty issue with a product purchased from chinabazaar.uk, please contact us with your order number and product details.

We will review the issue and advise the next suitable step based on the product, warranty terms and supplier guidance.