Customer Privacy Notice for China Bazaar UK and chinabazaar.uk

Customer Privacy Notice

China Bazaar UK takes your privacy seriously. This Privacy Notice explains how we collect, use, store and protect your personal information when you visit chinabazaar.uk, place an order, create an account, contact us, or interact with us online.

This notice also explains your rights under applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

When we say “we”, “us” or “our” in this Privacy Notice, we mean China Bazaar UK.

Website: chinabazaar.uk

Registered business name: XXXX

Company registration number: XXXX

Registered office address: XXXX

VAT number: XXXX

ICO registration number: XXXX

Contacting Us

If you have any questions about this Privacy Notice or how we use your personal information, you can contact us using the details below:

Email: XXXX

Phone: XXXX

Postal address: XXXX

Data protection contact: XXXX

Personal Data We Collect From You

Personal data means any information that can identify you directly or indirectly. We may collect the following types of personal data when you use chinabazaar.uk:

Identity Data

This may include your name, title, username, date of birth where required, account details, social media account information and IP address.

Contact Data

This may include your billing address, delivery address, email address, phone number and details of any communication we send to you.

Financial Data

This may include payment card details, payment method, bank-related payment information and payment confirmation details. Payment information may be processed securely by our payment providers.

Transaction Data

This may include your order history, purchase details, refunds, returns, complaints, feedback and customer service communication.

Profile Data

This may include your account login details, password, saved addresses, preferences, wishlists and account activity.

Marketing and Communication Data

This may include your marketing preferences, newsletter consent, SMS consent, preferred contact method and how you interact with our emails or marketing messages.

Technical and Tracking Data

This may include your IP address, browser type, device type, operating system, pages viewed, search terms used, products added to cart, cookie data and website usage information.

Location Data

This may include general location information based on your IP address, postcode, delivery address or address lookup services used during checkout.

Personal Data We Collect From Third Parties

We may receive personal data from trusted third parties where necessary, including payment processors, delivery companies, address verification providers, fraud prevention services, analytics providers, advertising platforms and customer service tools.

How We Use Your Personal Data

We use your personal data only where we have a lawful reason to do so. This may include fulfilling your order, providing customer support, complying with legal duties, improving our website and protecting our business from fraud or misuse.

Purpose Data Used Lawful Basis
To create and manage your customer account Identity, contact, profile and technical data Performance of contract and legitimate interest
To process orders, payments, refunds, deliveries and returns Identity, contact, financial, transaction and delivery data Performance of contract and legal obligation
To contact you about your order or account Identity, contact and transaction data Performance of contract and legitimate interest
To provide customer support and resolve complaints Identity, contact, transaction and communication data Performance of contract and legitimate interest
To improve our website and customer experience Technical, tracking, profile and usage data Legitimate interest
To send marketing messages where permitted Contact, marketing and communication data Consent or legitimate interest where allowed
To prevent fraud, misuse or unlawful activity Identity, contact, transaction, technical and location data Legal obligation and legitimate interest

Providing Your Personal Data

You do not have to provide personal data to browse our website. However, if you want to place an order, create an account, request delivery, make a return or contact customer support, we may need certain personal data to provide those services.

If you do not provide the required information, we may not be able to complete your order or provide the requested service.

Children

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13 through chinabazaar.uk.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance and support marketing activity where permitted.

You can manage your cookie preferences through your browser settings or any cookie banner displayed on our website.

Cookie Policy page URL: XXXX

Who We Share Your Personal Data With

We do not sell your personal data. We may share your personal data with trusted service providers where necessary to operate our business and provide our services.

This may include:

  • Payment processors
  • Delivery and courier companies
  • Website hosting and IT service providers
  • Email, SMS and customer service platforms
  • Marketing and advertising partners
  • Analytics providers
  • Fraud prevention and security providers
  • Professional advisers, insurers or legal representatives
  • Regulators, authorities or law enforcement where required by law

Payment Providers

Payments on chinabazaar.uk may be processed by third-party payment providers. These providers process your payment information securely and may act as independent controllers or processors depending on the service provided.

Payment provider name: XXXX

Delivery Partners

We may share your name, address, phone number, email address and order details with courier or delivery companies so they can deliver your order and provide tracking updates.

Delivery partner names: XXXX

Marketing

We may send you marketing emails, SMS messages or promotional updates if you have agreed to receive them or where we are legally allowed to contact you.

You can unsubscribe from marketing messages at any time by using the unsubscribe link in our emails or by contacting us.

Data Retention

We keep your personal data only for as long as necessary for the purposes explained in this Privacy Notice, including order processing, customer service, legal, accounting, fraud prevention and business record requirements.

Standard retention period: XXXX

In some cases, we may keep certain records for longer where required by law or where needed to establish, exercise or defend legal claims.

International Transfers

Some of our service providers may process data outside the UK or European Economic Area. Where this happens, we will take appropriate steps to ensure your personal data is protected in line with applicable data protection laws.

International service providers: XXXX

Automated Decision Making

We do not make decisions about you based solely on automated decision making that would have a legal or similarly significant effect on you.

Security and Protection of Your Data

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include secure systems, restricted access, payment security controls, monitoring, backups and staff access controls.

Your Rights

Under UK data protection law, you may have rights in relation to your personal data. These may include the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain types of processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Complain about how your data is handled

To exercise any of your rights, please contact us using the contact details listed above.

The Data Protection Regulator

The UK data protection regulator is the Information Commissioner’s Office. You have the right to complain to the ICO if you are unhappy with how your personal data has been handled.

ICO website: XXXX

ICO phone number: XXXX

ICO postal address: XXXX

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page and, where appropriate, we may take steps to bring important changes to your attention.

Last updated: XXXX